Last Updated: September 2026
Overview
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations processing personal data of individuals in the European Union. While bamboo-photon is based in Australia, we respect the privacy rights of all individuals and apply GDPR principles to our data handling practices.
Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: When you submit an inquiry form, you provide explicit consent for us to process your information
- Legitimate Interests: To operate our website, improve our services, and respond to inquiries
- Legal Obligation: To comply with applicable laws and regulations
Your Rights Under GDPR
Right to Access
You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to Rectification
You can request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes it was collected.
Right to Restrict Processing
You can request that we limit how we use your personal data in specific situations.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
Data We Collect
The personal data we collect includes:
- Contact information (name, email address)
- Service preferences and project details
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, interaction with website features)
How We Use Your Data
We process your personal data for the following purposes:
- To respond to your service inquiries
- To provide architectural consultation and proposals
- To improve website functionality and user experience
- To comply with legal obligations
- To protect our legitimate business interests
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Inquiry data is typically retained for three years from the date of last contact, after which it is securely deleted unless we have a legitimate reason to retain it longer.
International Data Transfers
As we operate from Australia, your data may be transferred outside the European Economic Area. When such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit
- Regular security assessments
- Access controls limiting who can view personal data
- Staff training on data protection
Exercising Your Rights
To exercise any of your GDPR rights, please contact us using the information provided on our Contact page. We will respond to your request within one month, though this period may be extended by two additional months where necessary, taking into account the complexity and number of requests.
Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Contact for Data Protection Matters
For questions or concerns about how we handle your personal data or to exercise your GDPR rights, please contact us at the address provided on our Contact page.